Most hotels run a PMS, a channel manager, a POS and three spreadsheets that never speak. Orian is one database, so a change in any corner ripples everywhere it should.

Reservations + channel manager

Edit one rate. It lands everywhere, instantly.

Change a price or close a date once and it pushes to Booking.com, Expedia, Agoda and your own engine in the same breath. No double entry, and no window for an overbooking to happen in.

Channel manager

orion.oriantec.com/dashboard/channels

Front desk + POS + folio

A drink at the bar is on the room bill before the guest sits down.

Restaurant, minibar and room-service charges post straight to the guest folio with service charge and VAT already split, ready to settle at checkout in one tap.

Payments & folios

orion.oriantec.com/dashboard/finance

Housekeeping + front desk

A room turns clean and the front desk already knows.

The supervisor passes the inspection, the room becomes sellable, and the receptionist on shift is told which arriving guest can check in. The floor moves without a single phone call.

Housekeeping

orion.oriantec.com/dashboard/housekeeping

Orian AI + every module

One guest. One profile. Every stay, remembered.

Calls, WhatsApp threads, past bookings, preferences and spend live on a single guest record — so the AI, the front desk and your marketing all speak with the same memory.

Guest experience

orion.oriantec.com/dashboard/guests

Orian AI

Six ways it works while you don't.

Every other system gives your staff more screens to watch. Tap through these six.

orian · ariaLive

The whole list

Nothing hidden behind a sales call.

Every capability Orian ships, by area. Open one — if it is on the list, it is in your account on day one.

Reservations & distribution

Tape-chart calendar — drag a booking to another room, pull its edge to extend
Every move validated against double-bookings and out-of-order blocks
Quick-create a booking by clicking an empty night, rate prefilled
Group and corporate block reservations
Rate plans — BAR, non-refundable, advance purchase, corporate, package, promo
Plans derive off the room's base rate, so one change recomputes them all
Cancellation and deposit policies, snapshotted onto the booking
AI policy composer — write terms in plain English, get structured policy
Per-date restriction grid: stop-sell, closed to arrival, closed to departure
Minimum and maximum length of stay, min/max advance booking
Availability matrix — rooms left to sell per type, per night
Channel manager for Booking.com, Expedia, Agoda and Airbnb
Two-way sync — rates push out, reservations and inventory come back
Full sync log, every push and pull timestamped
Your own direct booking engine at zero commission
Occupancy-based pricing — extra adult and per-child charges
Company, travel-agent and OTA profiles with credit limits
Market segment, source and channel tracking on every booking
Competitor comp-set with per-day rate shopping and parity scoring
Agent-bookable via MCP — a guest's own AI assistant can reserve directly

Front desk & arrivals

One-tap check-in and check-out
Digital pre-arrival registration by link or QR
Lobby self check-in kiosk with identity verification and attempt lockout
Registration card PDF with the guest's captured digital signature
Live room rack — occupancy and condition on separate axes
Room moves and upgrades mid-stay, folio recalculated
Walk-in bookings in seconds
Night audit — occupancy, ADR, RevPAR, revenue split, no-show processing
Statutory guest register for police and foreigners reporting, with CSV and print
Compliance flags for missing passport or nationality
AI shift handover brief — what the next shift must know, composed for them
Running duty log that carries unresolved items into the next brief
Lost and found register with claimant capture on return
Live ops board — every open guest request, service and room-service order
Automatic incidentals pre-authorisation on the card at check-in

Housekeeping & maintenance

Predictive daily task sheet, generated from the day's booking picture
Turnover detection — departure plus same-day arrival becomes urgent with a due time
Auto-assign balanced by MINUTES, not task count, longest job first
Floor-clustered assignment that skips do-not-disturb rooms
Workload rebalanced automatically when an attendant clocks out
Cleaning rules by day of week or on checkout
Room condition tracked apart from occupancy — dirty, clean, inspected, out of order
Supervisor inspection with pass, or fail into an auto-raised re-clean
Per-task checklists that gate completion, live timers and photo proof
Minibar consumption posted straight to the guest folio
Room-ready alert to the on-shift receptionist the moment a room can sell
Work orders with SLA response and resolution countdowns
Asset register — AC, boilers, lifts, TVs — with model, serial, warranty, criticality
Preventive maintenance schedules that generate their own work orders
Asset health scoring 0–100 with plain-English recommendations
Predictive scan that raises an inspection before the failure
AI triage of a reported issue — category, priority, likely cause, fix steps, cost
Out-of-order rooms removed from sale, with lost revenue calculated

Restaurant, bar & stock

Full POS for restaurants, bars and room service
Table floor plan with running tabs per table
Order pad with per-item modifiers
Kitchen display system — orders fire straight to the pass
Settle to cash, card, bank transfer, room, house account or a split of them
Charge to room posts a folio line with service charge and VAT already split
House accounts for staff, owners, local and event billing, with credit limits
Cashier sessions — open with a float, close to a Z-report with variance
Bill-level discounts, recomputed before service charge and tax
Line voids with a recorded reason
Stock and recipes — a settled sale deducts its components automatically
Purchase, wastage and stock-take tracking
Outlet analytics — covers, average spend, item performance
Guests order room service from their phone into the same kitchen queue

Revenue & pricing

Orian Yield — daily demand scoring per stay date and room type
Factor chips: occupancy pace, 72-hour pickup, day of week, scarcity, last-minute fill
Competitor parity folded in as its own factor
Plain-English reasoning on every recommendation
Guardrails — rate floor and ceiling, maximum move per run, planning horizon
Conservative, balanced or aggressive posture, with an autopilot toggle
Your manual override always wins — the engine never re-prices a human-priced day
Per-date rate overrides across every room of a type
Competitor comp-set by category and distance, with per-day lead-in rates
Market min, max, average, median, your rank and your parity percentage
Daily flash — occupancy, ADR, RevPAR, arrivals, departures, revenue by category
Pace report — business on the books by future stay date with 7-day pickup
Segmentation — room nights, revenue, ADR and commission by source and segment
Forward forecast — on the books plus modelled pickup
Taxes and fees — inclusive or exclusive, named service charge and VAT
Every report exportable to CSV or a full Excel workbook

Guest experience

Guest portal opened by room QR code, private link, or phone plus a 6-digit PIN
One-tap requests that become real, auto-assigned work on the floor
Room service ordering into the live restaurant menu and kitchen queue
Itemised, live bill and pay-balance
Express checkout from the room
Extend the stay — re-quoted at commit, clash-checked, at the agreed rate
Bookable services — spa, meeting rooms, parking, equipment — charged to the folio
The handling department is notified the moment a guest books one
Upsells: room upgrade that actually moves the booking, late checkout, early check-in
Upgrade pricing withheld above 85% occupancy, discounted below 55%
Late checkout refused when another guest arrives into that room that day
AI-ranked pre-arrival offers over WhatsApp with a one-tap accept page
Six lifecycle messages, each editable, toggleable and per-channel
WhatsApp and email delivery, per property policy, with a full comms log
Two-way omnichannel inbox — AI answers the routine, staff take over instantly
Turn any inbound guest message into tracked work
Post-stay feedback with a one-time link
Reputation hub unifying your feedback with Google, Booking.com and Tripadvisor
AI sentiment, theme extraction and drafted public replies you approve
Loyalty — four tiers, points earning and redemption, member rates honoured at booking
Eight languages, with your own room and site content AI-translated and cached
Public events enquiry page feeding the banquet pipeline

Payments & finance

Guest folio — room, POS, minibar, services and add-ons on one itemised bill
Folio windows — split the bill so a company pays room and the guest pays incidentals
Each window settles independently, with its own balance and routed company
Card on file, tokenised — a full card number is refused outright
Pre-authorisation holds, partial and full capture, void to release
Automatic incidentals hold at check-in, first night charged on no-show
Payment links — the guest confirms an amount, no card data touches the server
Split payments across multiple tenders
City ledger and accounts receivable with FIFO aging buckets
Company credit limits enforced at the point of billing
Escalating payment reminders — gentle, firm, final — human-triggered by design
Cancellation fees computed from the policy snapshot and posted as a charge
Invoice and registration-card PDF generation
Expenses and payroll
Balanced double-entry GL export for Xero, QuickBooks, general journal and trial balance
Room revenue split into net, service charge and VAT liability accounts
One operating currency per property, from twenty supported

Marketing & growth

Visual audience rule builder over real stay data, not five fixed buckets
Live segments that update as guests come and go
Fifteen targetable fields — spend, nights, rating, lead time, tier, source, nationality
Promo codes the booking engine actually honours, with travel and booking windows
The better of member rate or promo applies — never stacked
Campaigns over WhatsApp and email with merge variables and a deep-linked offer
Last-touch revenue attribution — bookings, room nights and revenue per campaign
Return on discount spend, plus offer and campaign leaderboards
Lifecycle automations — win-back, stay anniversary, OTA-to-direct, VIP, pre-arrival
Per-guest cooldowns and daily caps, opt-in and human-run by design
Channel mix, direct share and OTA commission paid
Estimated commission SAVED by your own channels
Guest lifetime value, repeat rate, and LTV by acquisition channel
Paid acquisition console — metasearch, performance ads and retargeting
AI ad copy generation with character limits and ad-strength scoring
Cross-channel budget optimiser that shifts spend toward the best return
Hotel website builder that reads live rooms, rates, reviews and amenities

Orian AI

Aria answers a real phone line in natural conversation
She checks live availability, quotes from the real rate plan and creates the booking mid-call
Every call transcribed, with conversion statistics and the booking it produced
Phone bookings land at zero commission
WhatsApp AI concierge that steps aside the instant a human replies
Orian Copilot on every dashboard page — asks questions, and executes
Copilot raises housekeeping tasks, maintenance requests and staff announcements
Autopilot sweeps nine idempotent automations on a schedule
No-show release with a guest message, arrival rescue out of broken rooms
Stuck-room rescue, preventive work-order generation, predictive inspections
Feedback recovery — a low rating drafts an apology, held for one-tap approval
AI maintenance triage with likely cause, fix steps, parts and cost estimate
AI policy composer turns plain English into structured cancellation terms
AI review replies, sentiment classification and theme extraction
Every AI action written to an audit trail; destructive requests refused
Graceful degradation — without an AI key the deterministic fallbacks still work

Team, platform & data

Staff super-app on any phone, for every role including kitchen and security
Shift clock in and out, with the noticeboard on the first screen
Role-aware task lists — supervisors see the whole property
Tap-to-advance room statuses from the corridor
Waiters take orders on the app; kitchen gets a dedicated display
Report an issue from the floor, auto-assigned to the right department
Assignment notifications in-app and over WhatsApp, only when the assignee changes
Payslips and leave requests
Role-based access control with one permission key per module
Exactly one protected super admin that cannot be deleted or demoted
Full audit trail plus a request-level activity log, including denied attempts
Multi-property console — the whole portfolio as one unit
Property groups by brand or region, a property can belong to several
Copy setup between properties — room types, rate plans, policies, templates, rules
Guest profiles shared across every property, natively
Public read REST API at /api/v1 — bookings, rooms, availability
API keys stored as hashes only, shown once, scoped to a property
HMAC-signed webhooks with an event picker and a delivery log
Integration marketplace — accounting, payments, messaging and channels

10 areas · 174 capabilities · 0 add-ons to buy

Open platform

Opinionated about your hotel. Open about everything else.

A public REST API

Read your bookings, rooms and availability at /api/v1, with keys scoped per property and stored only as hashes.

Signed webhooks

Subscribe to booking, payment and housekeeping events. Every delivery is HMAC-signed and logged.

Bookable by AI agents

A Model Context Protocol server lets a guest's own assistant search and book you directly, at zero commission.

Exports, not exit fees

CSV on every report, a full Excel workbook, and a balanced double-entry GL export for Xero or QuickBooks.

Connected to what you already run

Booking.com
Expedia
Agoda
Airbnb
WhatsApp
Twilio Voice
Stripe
PayHere
Xero
QuickBooks
Google Hotel Ads
Mailchimp

Need something custom? We build integrations.

Walk the whole platform with your data in it.

We load your rooms, rates and channels before the call. Bring your hardest question about how you operate.

Book a demo

Everything a hotel does. On one system.

The twelve modules

Reservations & calendar

Front desk & arrivals

Housekeeping & maintenance

POS, F&B & inventory

Channel manager

Direct booking engine

Guest experience & portal

Payments, folios & finance

Aria — AI voice receptionist

WhatsApp inbox & AI concierge

Autopilot — autonomous operations

Orian Yield — AI revenue manager

More than the sum of its parts.

Edit one rate. It lands everywhere, instantly.

A drink at the bar is on the room bill before the guest sits down.

A room turns clean and the front desk already knows.

One guest. One profile. Every stay, remembered.

Six ways it works while you don't.

Nothing hidden behind a sales call.

Reservations & distribution

Front desk & arrivals

Housekeeping & maintenance

Restaurant, bar & stock

Revenue & pricing

Guest experience

Payments & finance

Marketing & growth

Orian AI

Team, platform & data

Opinionated about your hotel. Open about everything else.

Walk the whole platform with your data in it.