Train Desk on your products, policies, and history. It handles live chat, email, tickets, social, and phone — resolving 87% of queries without a human, and escalating the rest with full context.
No more switching between tools. Desk handles every channel with the same training, the same tone, and the same quality.
Instant answers, zero wait time.
Desk handles live chat on your website in real time — answering questions, qualifying visitors, and booking demos without a human in the loop.
Enable Live ChatResponds to visitors in under 3 seconds, 24/7
Qualifies leads during chat and routes hot ones to sales
Books meetings directly from the chat window
Suggests relevant products or pages based on conversation
Escalates to a human agent with full chat context
Supports 20+ languages automatically
Upload your docs, FAQs, product manuals, and policies. Desk reads everything and becomes an expert on your business — not a generic chatbot.
Desk pulls live data from your CRM, order system, and helpdesk. It knows who the customer is, what they ordered, and their full history before replying.
Track resolution rates, CSAT scores, volume by channel, common issues, and agent performance — all in one place, updated in real time.
Define exactly when Desk hands off to a human — by sentiment, topic, customer tier, or confidence score. Escalations always include full conversation context.
Desk detects the customer's language and responds in kind — 20+ languages supported out of the box with no extra configuration required.
Every time a human agent corrects or overrides Desk, it learns. Resolution accuracy improves week over week, specific to your business and customers.
A structured setup process with zero guesswork — from knowledge base to full deployment.
Upload your FAQs, product docs, return policies, shipping info — anything your support team uses. Desk reads it all and becomes an expert on your business.
We integrate Desk with your website chat, email inbox, helpdesk, and social accounts. One unified AI across every customer touchpoint.
We run Desk in shadow mode — watching and suggesting responses before it goes live. You approve until confidence is high, then flip the switch.
Desk starts handling real customer interactions. Every human correction trains it further. Resolution rate climbs week over week.
That's your choice. Desk can be fully transparent — 'Hi, I'm Desk, Oriantec's AI assistant' — or it can operate under your brand name seamlessly. Many businesses choose a branded persona. Either way, it never lies when directly asked.
Desk knows what it doesn't know. When confidence drops below your threshold, it escalates to a human agent with full conversation context — what the customer asked, what Desk considered, and exactly why it needs help. The human's response then trains Desk for next time.
You update your knowledge base — add a doc, edit a policy, delete outdated info — and Desk re-trains automatically. Most updates reflect within minutes. You can also flag any response as incorrect from the dashboard and Desk corrects itself.
Yes, and it handles them better than most humans. Desk detects elevated frustration, adjusts its tone to be calm and empathetic, and escalates to a senior human agent when appropriate — with a flag, full history, and suggested resolution approach.
Absolutely. B2B customers often have more complex technical queries. Desk handles this by pulling account-specific data, contract details, and tailored documentation for each customer — treating enterprise accounts with the level of detail they expect.
Generic helpdesk AI is trained on everyone's data and gives generic answers. Desk is trained exclusively on your business — your products, your policies, your tone, your history. The result is responses that feel like they came from your best support agent, not a chatbot.
Tell us about your support volume and channels. We'll configure, train, and deploy Desk — ready to resolve tickets in 4 days.